FAQs
Shipping Information
- Which countries does Miclott ship to?
Miclott has worldwide shipping.
If you have doubts or questions you can write to us directly on our whatsapp. We are in Colombia, we will answer you within our business hours.
- What is the shipping cost?
Our shipping cost depends on where you are located.
Bogotá and rest of Colonbia: $20.000 COP
Rest of the world: It would depend on the destination.
- What is the delivery time for my order?
Bogotá: 2 - 3 working days after payment confirmation.
Rest of Colombia: 2 - 5 working days after payment confirmation.
Rest of the world*: 8 - 15 working days after payment confirmation.
National Shippings are made through Envía and internationals through DHL.
*Miclott wants you to remember that delays may be caused by delays in payment authorizations, product availability or customs delays. This last one being completely out of our hands.
- Do I need to pay customs fees?
Yes, if your country requires it. This cost have to be covered by the customer fully.
- Has my order been shipped?
Once your order is shipped, you will receive a confirmation e-mail or message (instagram / whatsapp) with the tracking number. Don't hesitate to contact us through our customer service line for any further questions.
National Shippings are made through Envía and internationals through DHL.
- I have not received my order. What shoudl I do?
Don't hesitate to contact us through our customer service line, Instagram or Whatsapp and we are gonna help you as soon as possible.
Miclott is not responsible for the currier's mishandles or missing items.
Products
- How do I know my sizing?
Most of our clothes are one sice. Inside our product page you can find a sizing guide so you can better understand how it would fit you.
On the clothes that do have sizing, you can choose between S, M or L.
If you have doubts or questions you can write to us directly on our whatsapp. We are in Colombia, we will answer you within our business hours.
- Is there a showroom I can visit?
Yes, we have Showroom in Bogotá, Colombia. Write to us directly on our Whatsapp or Instagram and we will schedule an appointment.
- How do I know if my order was processed correctly?
If you made the purchase through our website, after making the payment you will see a confirmation and the details of the purchase will be sent to your email.
Through Instagram or Whatsapp, you will receive confirmation from one of our customer service agents after receiving the payment.
- Can I cancel or modify my order?
After the purchase is made on our website, you will not be able to modify it through this means. However, you can write to our WhatsApp channel and we will gladly help you with the modification of the order if it has not been dispatched.
Cancellations after the purchase will not be accepted, but you can make an exchange for size (if applicable) or another garment, as long as a maximum of 2 days after receipt is notified and it is in the same conditions in which it was sent.
Money refunds are not made.
Payment
- What payment methods are available?
Through our website we have the payment option for:
-- Credit or Dedbti Card
-- PayPal
Through Instagram or WhatsApp we will send you a payment link or bank details to transfer if you prefer.
- How can I receive my invoice?
When you make your purchase through the website, you will receive it in your email.
Through Instagram and Whatsapp you can request it and we will send it to you electronically.
Returns and Exchanges
- What is the return policy?
Upon receiving your garment, you will have two days to report any damage or defect that you may perceive and we will review the request. When the return is accepted, you must send the garment(s) to our showroom in perfect condition, repackaged. This shipment and that of the garment to be exchanged is the responsibility of the buyer.
We will take a maximum of three business days, as soon as we receive the garment, to review it and make the exchange for another garment that you want, as long as the first one is in perfect condition. We will send you the new guide at the time of dispatch.
Money refunds are not made.
- Can I change a product?
Yes, as long as it is returned in perfect condition and unused.
You can send us the garment to our showroom (shipping costs are asumed by the buyer) or, if you are in Bogotá, text us via WhatsApp and schedule a visit to exchange the garment.
Money refunds are not made.
- Do I have to pay if I want to change a product?
You will have to pay the cost of the shipments, if you are not in Bogotá, and the difference of the piece, if it is more expensive.
- What should I do if my order arrived damaged?
At Miclott we always make sure that the clothes leave our showroom in perfect condition; however, we know that something can always happen:
-- If you find a defect in our clothes, you have 2 days after receiving it to notify us so that we can help you.
-- If the package arrives damaged and this affects the clothes, you must contact the transport company directly.
- Can I change my product in a physical store?
Of course, if you are in the city of Bogotá, you can text us via WhatsApp and schedule an appointment to visit our Showroom and see all our clothes.